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Software Support Call Block (10)
Software Support Call Block (10)

Our Price: (Members Only)

Product Code: SW-SUPPORT-BLOCK-10

Call Blocks will be offered on a PER INCIDENT basis.  An incident is defined as any call made to the Pinnacle Help Desk for support on their Point Of Sale (POS) system that is not a direct supply order or request for on site technical support WITHOUT troubleshooting.  On Site technical support will be billed at prevailing rates.  The customer who chooses on site technical support without Help Desk diagnostics will assume responsibility for all fees and any damages incurred throughout the service process.  Pinnacle assumes no liability for charges incurred, loss of system usage or loss of revenue due to self diagnosis, self/ third party repair or out of scope issues.  

Incidents will be monitored to provide integrity in service.  All incidents will be reviewed to assure that a resolution was achieved within a reasonable amount of time as determined by Pinnacle Hospitality Systems.  Recurring issues will be evaluated by Pinnacle on an individual basis as to not incur the use of multiple incidents.  There will be no expiration date associated with purchased incidents.  There will be no refunds of purchased/ unused incidents.  If the customer has used all of the prepaid incidents, there shall be an option to purchase the minimum additional incidents or to be charged the current Time & Materials rate for the current incident.

For tracking purposes, Email addresses shall be provided and the individual call log will be emailed to the respective account upon completion, to serve as receipt of service.

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